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Brink's

Customer Service Agent

IDN-BKS-JK:HO-Jakarta-Office

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hirly's read of this role

Seniority
Mid level
Country
ID
Work mode
On-site / unstated
First seen by hirly
22 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • Edukasi Platform (Onboarding): Memandu nasabah korporat dalam menggunakan sistem tata kelola kas (Cash Management System / CMS) untuk transaksi perusahaan.
  • Solusi Kendala Teknis (Troubleshooting): Menangani keluhan eror pada sistem, token yang terkunci, atau kegagalan transfer massal (bulk payment).
  • Manajemen Hak Akses: Memproses verifikasi keamanan untuk reset password dan pengaturan level akun (Maker, Checker, Approver).
  • Pelacakan Transaksi Gantung: Melakukan investigasi internal jika ada laporan dana tertahan atau transaksi gagal pada akun nasabah.
  • Eskalasi & Koordinasi IT: Meneruskan kendala sistem yang bersifat kompleks ke tim IT/Developer dan memantau penyelesaiannya sesuai batas waktu (SLA).
  • Pencatatan Tiket Keluhan: Mendokumentasikan setiap riwayat aduan nasabah ke dalam sistem ticketing internal secara rapi.
Original posting on Brink's's site ↗

Listed on hirly, a job board. hirly is not the employer: Brink's is hiring for this role.

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