Customer Service Agent with German (m/f/d)

As Customer Service Agent with German at Capita you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to promoting other products and exclusive offers in line with customer needs and as part of our client commitment.

Job title:

Customer Service Agent with German (m/f/d)

Job Description:

What you’ll be doing:

Supporting customer through different channels (inbound calls and messages)

Analysing and solving customer’s queries

Sharing information on administrative and technical requests (products, invoices, etc.)

Making changes to the system

Forwarding faults or calls to other departments

Offer relevant add-ons and upgraded options that enhance the customer experience and meet evolving needs.

Skills you need to succeed:

German at min. C1 level

Customer oriented attitude

Excellent organizational and communication skills

Good knowledge of MS Office package

Willingness to work on shifts (Monday-Sunday 8:00-24:00) in a hybrid model (2 days from home, 3 days from the office after nesting period)

What’s in it for you:

Financial stability from day one – competitive salary and employment contract + performance bonus up to 5000 pln per month)

Flexibility that works for you – enjoy our hybrid model after nesting period. You can work full-time or choose to reduce your hours depending on your availability (part-time).

Take care of your health – with supplementary medical insurance with LuxMed and Generali group insurance, you and your loved ones can feel secure, knowing you’re supported when it truly counts.

Enjoy more of what you love. Choose between Multisport or the MultiKafeteria platform and turn your free time into something special - whether it’s staying active, exploring new passions, or simply treating yourself.

Build your future with confidence. With our PPK (Employee Capital Plans) program, you can gradually grow your savings for the years ahead—supported by both employer and state contributions, so every step you take today brings you closer to long-term financial security.

Practical everyday support from Team Leader and Project Supporter

Bring a friend, get rewarded – our referral bonus program gives you extra perks when you recommend new colleagues - up to 6000 pln

Work-life balance that matters – friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)

An extra day off for voluntary activities close to your heart

Thinking of relocating? – we’ll support you with a change

International experience every day – collaborate in a diverse, multinational environment influenced by British and Swiss culture

Inclusive employee networks – join communities that celebrate diversity, where you can connect, share, and learn

A bout Capita

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 34,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

In accordance with Article 13(1) and (2) of the General Data Protection Regulation (GDPR) of April 27, 2016, we hereby inform you that:

1. The Data Controller of your personal data is Capita (Polska) Sp. z o.o., with its registered office in Kraków, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222. For any questions or requests regarding data processing, please contact us at: PrivacyPoland@capita.com.

2. Your personal data will be processed for the purposes of the recruitment process, including the assessment of qualifications, aptitudes, and skills required for the position you are applying for and/or for future recruitment processes, if you have expressed such consent by checking the appropriate box below.

3. Legal basis for processing your personal data:

a. Article 6(1)(c) of the GDPR (processing is necessary to comply with a legal obligation to which the controller is subject) and Article 6(1)(b) of the GDPR (processing is necessary to take steps at the request of the data subject prior to entering into a contract) to the extent specified in labour law (including, but not limited to, to the extent resulting from Article 22(1) § 1 of the Labour Code, such as name and surname; date of birth; contact details (mailing address); education; previous employment history),

b. Your consent – to the processing of other data provided in your CV and cover letter if you voluntarily provide us with data other than those requested, and to the processing of your personal data in future recruitment processes if you consent to participate in such processes,

c. Our legitimate interest (Article 6(1)(f) of the GDPR) – in respect of data collected during the job interview, as well as test results. We have a legitimate interest in verifying your skills, aptitudes, and the legality of your residence and employment – we need this to assess whether you are suitable for the position.

4. Your personal data will be transferred to a processor outside the European Economic Area (EEA), located in the United Kingdom, as part of the recruitment process, as well as to hiring managers located in various locations in the United Kingdom, Ireland, and Switzerland. For transfers of personal data to the United Kingdom, Northern Ireland, and Switzerland, the European Commission has determined an adequate level of data protection. Where your personal data is transferred to a processor outside the European Economic Area (EEA) and the transfer involves countries not designated by the European Commission as providing adequate legal protection for personal data, we will take steps to ensure adequate protection of the information, for example, by entering into appropriate data transfer agreements based on standard contractual clauses approved by the European Commission, referred to in Article 46.2 (c) of the GDPR, or by other appropriate means.

Your personal data will be transferred to recipients participating in the recruitment process and employment, i.e., companies dealing with residence/employment legalization, medical examinations (Luxmed Sp. z o.o.), occupational health and safety training (Safety Umbrella Sp. z o.o.), HR services (Human Resources) and payroll services (AdAc Sp. z o.o.), as well as companies affiliated with the Capita Group. After a successful recruitment process, your data will be shared with the medical facility with which the D