Consol

Customer Service Assistant (Maternity Cover)

Bristol, Somerset

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Matched against 2.6M live jobs from 210,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority: Mid level
Country: GB
Work mode: On-site / unstated
First seen by hirly: 28 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Consol is a growing national tanning brand, committed to safe and responsible tanning. We’re looking for a Customer Service Assistant to join our Helpline Team on a 9-month fixed-term contract covering maternity leave .

About the role

You will support our studio teams with the smooth day-to-day running of Consol studios and help ensure our customers receive the highest standard of service.

This varied role involves answering customer queries, providing remote support to studios and completing administrative tasks to help maintain efficient operations.

Working hours

This is a 9-month maternity cover position . The Helpline operates Monday to Sunday between 7am and 10.30pm. Evening and weekend availability is essential. Some designated shifts will be worked from home.

During your training and probationary period, your shifts will be arranged by the Helpline Manager so you can work alongside experienced colleagues and receive support and guidance. These shifts may differ from your agreed ongoing working pattern, which will normally begin after successful completion of probation, unless otherwise agreed with the Helpline Manager.

What we’re looking for

Essential

Previous customer service experience.

GCSE English or an equivalent qualification, or demonstrable communication skills.

Experience handling calls and answering customer queries.

Experience supporting a team by email and telephone.

Good time management and organisational skills.

Motivation to learn and take on new challenges.

Desirable

Experience in a fast-paced customer service environment.

Experience working with age-restricted products and checking age verification.

Experience working in a dedicated support team.

Familiarity with CCTV technology and remote services.

What we offer

£12.50 per hour.

Training opportunities to support career progression.

10% off PureGym membership and no joining fee.

Free use of tanning facilities after each shift.

Staff discount on all vending products.

Additional holiday allowance and bonuses at five and ten years’ service.

Original posting on Consol's site ↗

Listed on hirly, a job board. hirly is not the employer: Consol is hiring for this role.

Browse similar roles

More roles at Consol

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job