Customer Service Call Representative (In Office)- Hermiston, OR

Sanitary Disposal – A Waste Connections Company.

Location: Hermiston, OR

Schedule: Monday–Friday, 7:45 AM – 4:30 PM

Starting Wage: $25.48 per hour

Position Overview

Sanitary Disposal, a Waste Connections company, is seeking a reliable and customer‑focused Customer Service Representative (CSR) to join our Hermiston team. This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys problem‑solving, and is committed to delivering exceptional service. As part of a decentralized, growth‑oriented organization, you’ll have opportunities to learn, contribute, and advance within a supportive team culture.

Key Duties & Responsibilities:

Customer Support & Communication

• •Respond to high‑volume inbound calls and in‑person inquiries regarding service requests, account changes, and general customer needs.
• •Interview customers and accurately enter information into multiple computer systems.
• •Provide clear, professional communication to resolve service issues, answer questions, and promote goodwill.
• •Work collaboratively with other departments to resolve customer disputes and ensure service accuracy.

Account & Service Processing

• •Process orders for service installation, changes, discontinuation, and turn‑ons.
• •Complete contract forms, determine service charges, collect deposits, and issue change‑of‑address or discontinuance orders.
• •Perform data entry across multiple platforms with accuracy and attention to detail.

Administrative & Operational Support

• •Maintain organized files, documents, and customer records.
• •Assist with basic bookkeeping tasks in coordination with the accounting team.
• •Demonstrate proficiency in MS Word, Excel, email, and proprietary operational systems.
• •Provide Scale House lunch coverage two times per month (Saturday or Sunday).

Sales & Service Promotion

• •Identify customer needs and recommend new or additional services.
• •Deliver service in a manner that supports customer satisfaction and company reputation.

Working Conditions

• •Office‑based environment with individual workstation, computer, telephone, and headset.
• •Fast‑paced call center setting with repetitive tasks and minimal downtime between calls.
• •Noise levels may vary; calls may be monitored for quality assurance.
• •Extended periods of sitting, typing, and computer use are common.

Minimum Job Requirements

• •Ability to read, write, comprehend, and communicate effectively in English.
• •Bilingual In English and Spanish preferred.
• •High school diploma or equivalent preferred.
• •Minimum 2 years of customer service experience (call center experience preferred).
• •Proficiency with MS Word, Excel, email, and data entry systems.
• •Strong typing and 10‑key skills.
• •Excellent organizational, communication, and problem‑solving abilities.
• •Ability to gather data, compile information, and prepare reports.

What we offer our Employees.

• •Competitive Compensation
• •Performance-based career growth potential
• •Medical, dental, and vision insurance plans
• •Income Protection Plans (Life Insurance, Short Term/Long Term Disability)
• •401(k)
• •Flexible Spending Account
• •Employee Assistance Program (EAP)
• •Emergency Travel Assistance

To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/why-waste-connections

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)