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Physicians Independent Management Services, Inc.

Customer Service & Collections Representative

Tampa, FL

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hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
21 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

Physicians Independent Management Services, Inc. (PIMS) is currently looking to hire a bilingual (English-Spanish) Customer Service & Collections Specialist. The primary job function is to make outbound and receive inbound calls to collect open medical balances.

Functions include: Taking inbound calls from patients to discuss their account balance, processing payments, offering discounts/settlements as necessary, or setting up payment plans. Duties may also include updating and rebilling insurance claims or referring accounts to appropriate internal departments.

The preferred applicant will have at least 2 years of experience collecting in a call center or healthcare environment dealing specifically with patient/consumer collections. Medical and remittance/ EOB terminology and familiarity are a plus. Excellent attendance is a requirement for this position.

An excellent benefits package is offered, including a NO-COST-TO-YOU MEDICAL PLAN, dental, vision, 401k & long and short-term disability plans are also available. Generous holiday and Paid Time Off (PTO) provided in your first year. Great, casual dress work environment with many tenured employees. M-F 8 am-5 pm. Applicants offered a position must take a drug test and submit to a background screening.

Requirements

  • Bilingual (English and Spanish speaking) preferred, but not required.
  • Knowledge of Business Office Procedures.
  • Strong computer skills.
  • Comprehension of EOBs and standard medical documentation.
  • Great phone manners and emotional intelligence skills.
  • Ability to work both independently and as a team member.
  • 1 year of call center or collections experience required, 2 years preferred.
Original posting on Physicians Independent Management Services, Inc.'s site ↗

Listed on hirly, a job board. hirly is not the employer: Physicians Independent Management Services, Inc. is hiring for this role.

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