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Sutherland

Customer Service Consultant (Cantonese Speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, //14, Malaysia

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hirly's read of this role

Seniority
Mid level
Country
MY
Work mode
On-site / unstated
First seen by hirly
16 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

What you’ll do

Support customers through live chat and inbound calls with warmth and care

Solve everyday tech issues, such as login errors and device compatibility

Guide customers through account and billing questions

Keep clear, accurate records of every interaction

Stay up to date on product updates and policies so you always give the right answer

What we’re looking for

Fluent spoken Cantonese, written Traditional Chinese, and spoken and written English

Ideally 1 to 2 years in customer service, with a focus on customer satisfaction (CSAT)

A positive, patient, problem-solving attitude

Work setup

Shifts: 9am to 9pm, including weekends

Schedule: 5 days on, 2 days off (40 hours a week)

Location: 100% onsite in Bangsar South, Kuala Lumpur (no hybrid option)

About Sutherland Global Services:

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experience and streamline business processes.

Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment. We are located at Bangsar South, Kuala Lumpur (near to LRT Kerinchi)

Original posting on Sutherland's site ↗

Listed on hirly, a job board. hirly is not the employer: Sutherland is hiring for this role.

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