Customer Service Coordinator

Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)

Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

What we offer

Competitive Salary: Reflecting your skills and experience

Generous Leave: 25 days annual leave (pro-rated in hours)

Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave

Comprehensive Benefits:

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts

Career Development: Extensive growth and advancement opportunities

Free Onsite Parking: Hassle-free commuting

Dress Down Fridays: Casual attire to wrap up the week

What You Will Do

As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:

Coordinating engineer appointments and managing dynamic diaries

Communicating with customers via phone and email to confirm schedules and resolve queries

Ordering parts, securing purchase orders, and completing permits

Navigating multiple customer portals and internal systems

Collaborating with Service Managers to optimize engineer productivity

Liaising with Sales, Billing, FM Helpdesk, and Subcontractors

Supporting KPIs and reporting to the Planning Team Manager

What We Look For

Must-Haves:

At least 1 year of customer service experience

Excellent communication skills—written and verbal

Strong multitasking and time management abilities

High attention to detail and urgency

Confident decision-making and problem-solving skills

Proficiency in using multiple PC applications

Nice-to-Haves:

Experience with GANT-based planning or dispatch software

Familiarity with processing invoices and purchase orders

Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.

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