Customer Service / Dispatch

Job Title: Customer Service Representative (CSR)

• Location: Alton NH office
• Employment Type: Full-Time
• Department: Customer Experience / Dispatch

About the Role

We are seeking a proactive and customer-focused Customer Service Representative (CSR) with customer service / office setting experience. This role bridges customer support and brand engagement, ensuring every interaction strengthens customer relationships and supports our marketing objectives to ensure the customer is receiving the our 5 Star Experience each time.

The ideal candidate understands the importance of the customer experience principles and is able to identify customer needs, provide tailored solutions.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner

Resolve customer concerns while maintaining high satisfaction and brand standards

Support marketing initiatives by communicating promotions, campaigns, and product updates to customers

Gather and document customer feedback to inform marketing strategies and product improvements

Assist in executing email campaigns, surveys, and customer engagement initiatives

Maintain accurate customer records in CRM systems

Collaborate with marketing and sales teams to align messaging and customer experience

Identify upselling and cross-selling opportunities when appropriate

Qualifications

1–3 years of experience in customer service, marketing, or a related role

Excellent written and verbal communication skills

Ability to learn industry CRM systems and digital communication tools

Ability to analyze customer feedback and identify trends

Strong problem-solving skills and attention to detail

Ability to multitask and work in a fast-paced environment

Strong multiphone line skills

What We Offer

Competitive salary and benefits package - including Aflac packages, vision, dental, 401k,

Opportunities for professional development and career growth

Collaborative and innovative work environment

Employee wellness programs

If you are passionate about customer experience and understand how marketing drives engagement and loyalty, we encourage you to apply and join our team.