Customer Service Executive

JOB DESCRIPTION:

MAIN PURPOSE OF THE ROLE

Individual contributor that works under limited supervision.

Applies subject matter knowledge.

Requires capacity to understand specific needs or requirements to apply skills/knowledge.

MAIN RESPONSIBILITIES

Receives telephone calls which are predominantly routine, but may require deviation from standard screens, scripts and

procedures.

Uses computerized system to gather information and confirm sales prompted by incoming calls.

No selling responsibilities are involved with this activity.

Typically transfers calls to appropriate person as necessary.

May answer inquiries, resolve problems, and promote products/services.

Requires general knowledge of company, products, and/or services.

QUALIFICATIONS

Education

Education Level Major/Field of Study or Equivalent

Technical Diploma (± 12 years)

The base pay for this position is

N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

ANI International Nutrition

LOCATION:

Vietnam > Ho Chi Minh City > Flemington Tower

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)