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Singpost

Customer Service Officer (1 Year Contract)

Singapore

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hirly's read of this role

Seniority
Mid level
Country
SG
Work mode
On-site / unstated
First seen by hirly
15 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Description

  • Manage enquiries within a tight timeline and efficiently follow up on the investigation to minimise outstanding cases.
  • Proactively communicate and report on anomalies to customers, ensuring transparency and swift resolution.
  • Coordinate with service providers and international stakeholders to obtain the latest status updates and provide comprehensive feedback or conclusive updates to customers accurately.
  • Evaluate the feasibility of compensation claims submitted by customer service representatives ensuring adherence to company policies.
  • Analyze vendor portals and case handling procedures, sharing insights and best practice with the customer service team to ensure overall efficiency.
  • Ensuring high quality service and customer satisfaction.

Requirement

  • Minimum 1 year of experience in a customer service role. Previous experience in logistics, e-commerce, or contact center environments is strongly preferred.
  • Written proficiency in English and Mandarin to handle email inquiries and effectively liaise with Mandarin-speaking customers.
  • Proficient in Microsoft Office (e.g. Excel) and Google Sheets. Hands-on experience with CRM or case management systems is required.
  • Strong organizational and multi-tasking skills, with a proven ability to manage multiple cases simultaneously under pressure.

Additional Information

Working hours

Monday to Thursday : 8.30am to 6pm

Friday : 8.30am to 5.30pm

Alternate Saturday : 8.30am to 12.30pm / 1.30pm to 5.30pm

Original posting on Singpost's site ↗

Listed on hirly, a job board. hirly is not the employer: Singpost is hiring for this role.

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