Customer Service Order Specialist

Description

• Ink Box Customer Specialist
• Tucson, AZ
• Description

TMI Acquisition LLC is one of the world's largest manufacturers of temporary and semi-permanent tattoos, producing millions of units a day in Tucson, Arizona to U.S., Canadian, and EU safety standards. We combine specialty printing and manufacturing with consumer products in a category where FDA cosmetic regulation and USA-based production create a genuine competitive moat. Our owned brands include Temporary Tattoos, California Tattoos, and Industry Print, alongside a substantial OEM and wholesale private label business.

After three decades as a wholesale manufacturer, we are rebuilding the company as a modern, multi-channel brand platform on a single production floor. This is a deliberate transformation, backed by new leadership, new systems, and real investment — an unusual moment to join.

We are seeking a detail-oriented Order Entry Specialist- (temp to hire) to ensure the accurate and timely processing of customer orders across our eCommerce platforms. This role is responsible for monitoring order flow, maintaining order accuracy, resolving order issues, and supporting seamless communication between our eCommerce platforms, ERP system, and fulfillment team.

The ideal candidate is highly organized, thrives in a fast-paced environment, and enjoys solving problems while maintaining a high level of accuracy.

Order Processing & Management Monitor incoming orders to ensure they are accurately captured and processed.

Validate order information and ensure orders are correctly routed into the ERP and fulfillment systems.

Track orders from placement through shipment to ensure timely fulfillment.

Identify and resolve order discrepancies, processing errors, and system sync issues.

Monitor order queues and address exceptions requiring manual intervention.

Returns & Order Adjustments Process returns, refunds, replacements, cancellations, and order modifications in accordance with company policies.

Investigate order-related issues and ensure updates are accurately reflected across all systems.

Maintain accurate records of order adjustments and exceptions.

Operational Support Monitor fulfillment status and system alerts to identify potential delays or issues.

Escalate order or system issues when necessary to ensure timely resolution.

Assist in identifying recurring operational issues and opportunities to improve order processing workflows.

Support accurate communication between customer service, fulfillment, and operations teams regarding order status and exceptions.

Requirements

Required 1–3 years of experience in order entry, order management, customer operations, or eCommerce support.

Strong attention to detail and ability to manage high-volume order processing.

Proficiency in Microsoft Excel or Google Sheets.

Excellent organizational, time management, and problem-solving skills.

Strong computer skills and the ability to learn new software quickly.

Experience working with ERP or order management systems. M ust be comfortable with computers -90 percent computer use - office, Monday and Epicor (or any erp system is a must. Must be able to manage multiple accounts at once

Preferred

Familiarity with fulfillment and shipping workflows.

Understanding of system integrations between eCommerce platforms, ERP, and fulfillment systems.

Experience with Shopify or similar eCommerce platforms a plus.