Customer Service Processor, Grade 4

Description

The Browning Service and Distribution Center located in Arnold, Missouri , is searching for a full-time Service Processor to join our team and provide top-notch service to our customers.

The duties performed in this position involve:

• •Work safely with firearms daily.
• •Lifting/moving 8-12 lb cartons frequently, 15 -70 lb cartons regularly and 70-125lb cartons (with assistance from others or material handling equipment) occasionally in a work day
• •Obtaining and processing information
• •Interacting with computers
• •Communicating with Supervisors and Peers
• •Identifying Objects, Actions, and Events
• •Handling and moving objects
• •Monitor processes, materials, or surroundings
• •Organizing, planning, and prioritizing work
• •Performing general physical activities
• •Documenting/Recording Information accurately and in compliance with all regulatory agencies.

ESSENTIAL JOB DUTIES INCLUDE THE FOLLOWING:

• •Open, inspect, document and package service returns
• •Accurately identify serial numbered items and enter them into computer systems
• •Accurately enter customer information into computer systems in compliance with regulatory agency requirements
• •Making sure all firearms are not loaded and are flagged appropriately in compliance with Safe Firearm Handling Procedures
• •Receiving of small package deliveries and mail for all departments, checking for damage and suspicious packages/mail
• •Examine shipment contents and compare with manifests, invoices, and customer letters to verify accuracy
• •Confer or correspond with leadership to rectify problems, such as damages, shortages, or nonconformance to specifications
• •Deliver or route materials appropriately using hand truck, conveyor, or carts/racks or notify others of deliveries
• •Requisition and store shipping materials and supplies to maintain inventory of stock
• •Assist others in processing of customer returns as directed
• •inspecting of completed repairs for quality, accuracy and packaging for return shipment
• •Daily cleaning and maintaining of work station and department

Requirements

COMPETENCY SKILLS AND ABILITIES INCLUDE:

• •Excellent written and verbal communication skills.
• •Ability to foster and maintain relationships.
• •Ability to thrive in a fast-paced and high-pressure environment.
• •Willingness to work independently and as part of a team.
• •Adjusting actions in response to others' actions
• •Being aware of others' reactions
• •Actively looking for ways to help people

EDUCATION/EXPERIENCE:

• •High School diploma, GED, or equivalent
• •Two (2) years of experience in logistics and shipping
• •Talking to others to convey information effectively
• •Understanding written sentences and paragraphs in work-related documents
• •Monitoring/Assessing performance of yourself to make improvements or take corrective action