Customer Service Rep - Physical Therapy - Full Time

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Summary:

Responsible to the Supervisor Therapy and/or the designated Site Leader. Possess the skills necessary to provide direct patient care in accordance with department protocol. Assists with patient treatment related activities under the supervision of the therapist. Updates and maintains patient lists and schedules for patients. Cleans and maintains equipment and supplies, transports patients to and from the department. The age of patients served ranges from pediatrics to geriatrics.

Job Duties:

a. Participates in special department functions/duties as assigned by director.

b. Responsible for safe use and care of all therapy and office equipment used. Must maintain knowledge of equipment and report malfunctioning equipment

c. Understands relevant healthcare topics related to patient delivery of care and able to provide basic education regarding delivery of care to patients.

Office Duties:

a. Demonstrates the ability to perform basic clerical duties including filing, phone and record keeping.

b. Communicates with patient by phone and in person to gather required information to accurately schedule the patient.

c. Coordinates the scheduling of physical, occupational and speech therapy appointments.

d. Communicates with healthcare providers to gather needed information for treatment of the patient (prescriptions, office notes)

e. Demonstrates excellent computer skills and ability to utilize multiple systems including scheduling programs, registration systems, electronic medical records and Microsoft office.

f. Proficient with phone, fax and scanning.

Minimum Qualifications:

High School Diploma or GED

Hours:

Full Time 40 hours/week

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.