Customer Service Representative 1

Position Responsibilities:

Provides order status and information support to customers

Enters customer purchase orders into accounting and scheduling system

Acts as customer representative to other internal departments

Acts as corporate representative to the customer

Works with Sales Engineers to communicate all aspects of customer orders with customer

Assists the Sales Manager in all duties and other tasks as assigned

Enters parts orders and confirm with customers

Generates quotes in business system from Service Reports

Follows-up on customer to submit purchase orders for service quotes

Converts quotes to order

Prepares credit paperwork for review and approval

Other duties as assigned

Qualifications:

Previous customer service experience in electronics industry preferred

Strong attention to detail

Ability to complete tasks independently and meet strict deadlines

Ability to seek out new tasks and welcome new challenges in a fast-paced, customer- focused environment

Ability to communicate effectively with customers and various levels of management both written and verbal

High School diploma or equivalent

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel

Methode Electronics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here: EEO Poster, if you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail torecruiting@methode.com or call (708) 867-6777 and let us know the nature of your request and your contact information.

Benefits and Perks:

Methode offers US employees Medical, Dental, Vision, Hearing, Life & Disability insurance, a wellness program, and time off benefits.

Voluntary benefit plans include Accident, Hospital Indemnity and Pet Insurance.

Methode provides an Employee Assistance Program, and participation in the Company’s 401(k) plan which includes a company contribution.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly employees will also be paid overtime pay when working qualifying overtime hours.

Methode Electronics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics per the EEO Poster available here . If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@methode.com or call (708) 867-6777 and let us know the nature of your request and your contact information.