Customer Service Representative

Description

Job Description -Customer Service Representative

Reports to: Rental Manager

Primary Purpose:

To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.

Essential Functions:

• •Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in.
• •Writes contracts , process reservations, and assigns equipment
• •Quotes rental rates during the phone conversation (one call resolution).
• •Product expert and consultant to the customers
• •Handles small equipment sales for walk-in customers.
• •Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location
• •Establish and maintain a professional relationship with all customers(External and Internal)
• •Accountable for managing the equipment rental guidelines and policies.
• •The ability and internal desire to learn and pursue self-improvement
• •Support and act as liaison to the outside sales force.
• •The ability to work independently in a fast-paced environment.
• •Performs other duties as assigned.

Skills:

• •Exceptional phone skills, customer service skills and common sense.
• •The ability to calculate figures; such as discounts, interest, and percentages.
• •Excel in a fast paced, highly urgent environment
• •Ability to think on your feet, and natural inclination to go the extra mile to help the customer
• •The ability to close the sale.
• •Accumatica or other ERP system knowledge a plus

Experience/Education:

• •High School Diploma or equivalent.
• •2 – 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry.
• •Highly competent computer and keyboarding skills (Microsoft Office)
• •The desire to learn new equipment and do on-line learning.
• •Strong verbal communication skills.
• •Prior experience of working with a variety of construction equipment a plus.
• •Verifiable references and a work history

Physical Demands:

• •While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
• •The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.