Customer Service Representative

Customer Service Representative (Remote)

Role Overview

You will serve as the first point of contact for customers experiencing water or fire damage at residential and commercial properties. You'll handle inbound calls, provide calm and empathetic support, collect key incident details, and ensure accurate documentation before warm-transferring calls to the appropriate internal team for immediate action.

This is a high-responsibility, customer-facing role where accuracy, empathy, reliability, and technical proficiency are critical.

Key Responsibilities

Answer inbound emergency service calls in a fast-paced, high-volume support environment

Communicate calmly and professionally with distressed customers

Collect and record key details (contact info, location, damage type, severity, etc.)

Accurately input data into CRM/ERP systems in real time, including double/triple entry across multiple systems as required by workflow

Warm transfer calls to the appropriate department with complete context

Follow scripts, workflows, and call handling procedures

Navigate multiple software systems simultaneously while staying engaged on live calls

Requirements

Excellent spoken and written English (clear, neutral accent preferred)

Strong customer service and communication skills

Ability to stay calm and professional under pressure

High attention to detail and accuracy in data entry, including multi-step/double or triple entry workflows

Reliable attendance and consistent work history

Comfortable using VoIP systems and multiple tools simultaneously

Strong with technology, including:

Comfortable with Microsoft 365, especially Teams and Outlook

Able to handle multiple systems at once without losing accuracy or pace

Familiarity with CRMs and structured data entry workflows

Comfortable working in (or quickly learning) PSA / Proven Jobs (CRM), Trello, and Aircall / RingCentral-style phone systems

Fast learner on new systems, requiring minimal re-training

Friendly and professional phone manner — however, technical and data-entry skills are weighted higher than a classic "customer service" background

Able to work 8:00 AM – 5:00 PM, Monday–Friday to support call volume and coverage

Preferred Experience

Call center, customer support, dispatch, or intake experience

Experience in urgent service industries (restoration, HVAC, plumbing, etc.)

Familiarity with CRM systems and U.S. customer support

Work Environment

Remote position

Standard schedule: 8:00 AM – 5:00 PM, Monday–Friday

Fast-paced, high-volume call handling environment

Personality Fit

Calm, empathetic, and service-oriented

Professional and coachable

Strong sense of responsibility and reliability

Tech-savvy and comfortable adapting quickly to new tools/systems

Anywhere Talent is proud to be an equal opportunity workplace. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status

Join Anywhere Talent and play a pivotal role in empowering businesses with your expertise. Let’s create partnerships that drive success together! Apply now and embark on a rewarding journey with us!