Apex Plumbing

Customer Service Representative

Danville, Kentucky

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hirly's read of this role

Seniority: Mid level
Country: US
Work mode: On-site / unstated
First seen by hirly: 23 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Customer Service Representative (CSR)

Why work for us?
Apex Plumbing Solutions has been proudly serving our residential and commercial clients since 2008. We provide exceptional plumbing services and invest heavily in training our team to be the best in the business. We believe that excellent customer service comes from a satisfied and well-supported team. If you're looking for a stable, long-term position where your contributions are valued, we'd love to hear from you! Visit our website to learn more: callapexservices.com

What we offer:

Medical, Dental, and Vision insurance

Long-term and short-term disability insurance

Life insurance

5 days paid vacation

paid holidays

401k with 3% company match (option for partial match up to 5%)

Career advancement opportunities

Referral program

Pay Range: $15/hr to $18/hr, depending on experience

Hours: Monday through Friday, 8:30 AM to 5:00 PM

Duties/Responsibilities:

Answering customer inquiries and resolving issues promptly and professionally

Scheduling service appointments and coordinating with the dispatch team

Maintaining accurate customer records and service history

Processing payments and handling billing inquiries

Assisting with follow-up on collections and past-due accounts

Supporting the team with general administrative tasks as needed

Position requires employee to be on-call on a set rotation schedule

Required Skills/Abilities:

1+ years of customer service experience

Strong communication skills, both verbal and written

Ability to handle sensitive situations with professionalism and tact

Organizational skills and attention to detail

Database experience is a plus

Proficiency in Microsoft Office (Word, Excel)

Ability to multitask in a fast-paced environment

Dispatching experience is a plus

Candidates will be required to pass a background check and drug test upon receiving a conditional offer of employment.

Original posting on Apex Plumbing's site ↗

Listed on hirly, a job board. hirly is not the employer: Apex Plumbing is hiring for this role.

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