Customer Service Representative

Description

Bacon Plumbing, Heating, Air & Electric is seeking enthusiastic and dedicated Customer Service Representatives to represent our company in a call center environment. This forward-facing role is on the front lines of Bacon, and is key to our mission of providing superior customer service.

Responsibilities

• •Answer inbound calls in a high-volume call center environment promptly and professionally
• •Address inquiries, complaints, and service-related issues in a timely manner
• •Provide accurate information about products, services, policies, or promotions
• •Document customer interactions and update records in ServiceTitan as necessary
• •Collaborate with team members to improve processes and enhance the customer experience
• •Monitor emails, text messages, and virtual leads
• •Maintain a positive, empathetic, and professional attitude toward customers at all times
• •Commit to growing knowledge of Plumbing, HVAC, and Electrical trade services to provide the most informed help possible
• •Perform any additional responsibilities and duties as assigned to support team and business needs

Requirements

• •1 year of customer service experience in a call center or telemarketing role preferred
• •Experience with a Plumbing, HVAC, or Electric service provider in any capacity is preferred
• •Proficiency with computers, CRM software, and basic office applications
• •Excellent verbal and written communication skills
• •Strong problem-solving skills and ability to handle challenging customer interactions
• •Ability to work in a fast-paced environment and manage multiple tasks

Benefits

Bacon offers the following benefits in order to achieve a happy and healthy team culture together:

• •Medical
• •Dental
• •Vision
• •401k with match
• •Life Insurance
• •PTO and paid holidays

The pay for this role is competitive and based on experience. Multiple shifts available.