Customer Service Representative

Description

CarShield is seeking a Customer Service Representative to join its growing Customer Service team. In this role, you will assist existing customers with a wide range of questions and concerns while delivering accurate, professional, and responsive service in a fast-paced call center environment.

In this role, you will:

• •Answer inbound calls from existing customers.
• •Assist customers with general inquiries, payments, and questions regarding claims.
• •Address customer concerns, make appropriate efforts to retain customers, and escalate issues when needed.
• •Collaborate with the Finance and Administration teams to resolve customer needs.
• •Maintain a positive, customer-first approach while delivering professional and responsive service.
• •Maintain current knowledge of the products and services CarShield offers.
• •Perform other duties as assigned.

Compensation and Benefits

• •$17-$19 per hour plus performance bonus opportunities; average hourly earnings are approximately $20.
• •Group insurance, including medical, dental, vision, and life coverage.
• •401(k) with employer match.
• •Paid time off beginning after six months of employment.
• •Discounted CarShield policies.
• •Discounted tuition at Lindenwood University.
• •Professional development opportunities.
• •On-site basketball and other recreation.
• •On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters.

Requirements

• •Ability to work on-site at CarShield's headquarters in St. Peters, Missouri.
• •At least one year of experience in a call center environment.
• •Strong verbal communication skills and a professional phone presence.
• •Excellent customer service skills.
• •Strong attention to detail and ability to follow directions.
• •Ability to manage multiple tasks effectively.
• •Ability to receive and apply coaching and feedback.
• •Basic computer and typing skills.
• •Ability to obtain the license required by the State of Missouri; CarShield supports the application process and fee.
• •Bilingual English/Spanish skills preferred.