Customer Service Representative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

• 


• To support our outstanding teams that build great products and contribute to our growth, we are looking to add a Customer Service Representative located in Guadalajara, Southj Campus .

Reporting to the Customer Service Representative , the Customer Service Representative role involves assisting with the management of key customer accounts in all aspects of the business relationship.

What a typical day looks like:

• •Analyze, propose solutions, and resolve issues.
• •Properly use system applications and resources to accurately and efficiently provide complete, high‑quality services to meet all customer needs.
• •Identify situations where the customer may require additional explanations or training and provide an effective solution when necessary.
• •Manage customer order receipt, commitment, follow‑up, shipment coordination, with objectives including OTD, AR, Aging FG, and RMAs .
• •Negotiate by being able to hear and listen to others’ needs in order to reach agreements.
• •Execute and consistently meet delivery commitments with the customer and Flex.

Experience we are looking for to join our team:

• •Bachelor’s degree or Engineering completed.
• •Knowledge of shipping and logistics.
• •Knowledge of electronic invoicing.
• •Customer service: always focused on customer needs.
• •ERP BAAN, FTS, and BPM as a plus.
• •Intermediate to advanced English.
• •Intermediate Excel.
• •Knowledge RMA, CMA, AR, OTD,
• •Incoterms.

What you will receive for the great work you provide:

• •Competitive salary.
• •Medical and life insurance.
• •Christmas bonus.
• •Food vouchers.
• •Savings fund.

GR66

Job Category

Operations

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).