Customer Service Representative

ORGANIZATIONAL MISSION

Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope.

POSITION SUMMARY

The Customer Service Representative plays a key role in creating a positive shopping experience for customers, donors, volunteers, and community members at the ReStore. This position is responsible for front-end retail operations including cashier duties, customer assistance, and maintaining organized sales areas. Working as part of a team, the Customer Service Representative supports daily store functions across multiple buildings and helps promote Habitat for Humanity’s mission through outstanding service and engagement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operate cash registers and accurately process customer purchases, returns, and transactions.

Provide friendly, professional customer service and assist shoppers with questions regarding merchandise, pricing, store policies, and product locations.

Support a positive customer experience by maintaining a welcoming and helpful environment.

Assist with restocking merchandise, organizing shelves, and maintaining attractive sales displays.

Work collaboratively with volunteers and staff members to support daily store operations.

Help maintain cleanliness and organization of checkout areas, sales floors, and common spaces.

Communicate effectively with team members across both ReStore buildings to ensure efficient customer service and operational support.

Assist with customer carry-outs or basic merchandise handling as needed.

Promote a safe shopping and working environment by following established procedures and safety guidelines.

Adapt to changing priorities and provide support where needed throughout both facilities.

Perform additional duties assigned by supervisors to support overall ReStore operations.

QUALIFICATIONS

Preferred qualifications include;

Previous customer service, cashier, or retail experience preferred but not required.

Strong communication and interpersonal skills.

Ability to work effectively with customers, coworkers, and volunteers from diverse backgrounds.

Comfortable handling cash transactions and using point-of-sale systems.

Ability to multitask in a fast-paced retail environment.

Dependable, team-oriented, and flexible.

PHYSICAL REQUIREMENTS

Ability to stand and walk for extended periods throughout shifts.

Ability to lift and move merchandise up to 25 pounds regularly and heavier items with assistance.

Ability to bend, reach, stoop, and perform repetitive motions.

Ability to work between multiple buildings and various retail environments.

Ability to work in both heat and cold weather conditions.

KNOWLEDGE, SKILLS, AND ABILITIES

Commitment to the Habitat for Humanity concept as a Christian housing ministry, core values, principles, and covenant, as well as willingness to work on a collaborative team.

Ability to relate to all types of people and levels within the organization including volunteers, the general public and community organizations.

Ability to treat volunteers, customers, fellow employees and the general public with courtesy, dignity and respect.

Commitment to a safe working environment following safety policies, guidelines and procedures.

General knowledge of building materials is helpful.

Good reasoning ability, mathematical skills and cash handling.

Excellent time management skills and strong positive communication skills.

Scheduling flexibility

Effective problem-solving skills with various situations that involve customers, staff, or volunteers.

Resolve customer issues/recognize when management is needed.

Ability to multi-task and be detail-oriented, and work well in a team environment.

CORE COMPETENCIES

Partner Focus: Ensuring that our partner’ perspective (homeowner, homebuyer, donor, volunteer, ReStore customer, etc.) is a driving force behind all business decisions and activities; crafting and implementing service practices that meet the needs of our partners and the Habitat for Humanity organization.

Leading through the Habitat for Humanity Vision and Mission: Keeping the Habitat for Humanity vision and mission at the forefront of all associate’s decision-making and action.

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships.

Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.

Managing Work (includes Time Management): Effectively managing one’s time and resources to ensure that work is completed efficiently.

Safety Intervention: Having knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis.

EDUCATION, TRAINING AND EXPERIENCE

High School Diploma or GED is required.

In-house training of new cashiers

Ability to learn cash register/POS systems

Prior customer service or retail sales experience preferred.

Cash handling experience preferred.

Must complete HFHS training program requirements for your job title.

PHYSICAL CONTEXT AND WORK ENVIRONMENT

Physical Requirements / Percentage of Work Time Spent on Activity

Seeing: Must be able to see to move, arrange and handle donations and goods for sale. 75-100%

Hearing: Must be able to hear well enough to communicate with the public. 75-100%

Standing: Must be able to stand for long periods of time. 75-100%

Standing/Walking: Must be able to move about the work area. 75-100%

Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up and/or arrange goods. 75-100%

Lifting/Pulling/Pushing :

Must be able to lift more than 100 pounds with or without reasonable assistance. 0-24%

Grasping/Feeling: Must be able to carry and handle donations and goods for sale. 75-100%

The work environment includes exposure to extreme or varying weather conditions particularly heat, cold, rain, snow or high winds. Depending on the task, work may be performed indoors or outdoors with a moderate level of noise. May be exposed to mold, dust, paint, chemicals, cleaning solutions or other substances.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

Customers feel welcomed, supported, and valued.

Transactions are processed accurately and efficiently.

Sales floors remain organized and stocked.

Volunteers and staff work collaboratively.

The ReStore maintains a positive reputation within the community.

The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.