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Heartlandhomeservices

Customer Service Representative

Warren, MI

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hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
1 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Description:

Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.

QUALIFICATIONS:

*High School diploma or equivalent required; some college preferred

*Strong data entry skills with attention to detail and accuracy with a t least 1 year call center experience

*Must be able to pass a criminal background check and drug screening

*Excellent phone etiquette and ability to communicate clearly and effectively

*Proficient computer skills and ability to learn multiple new software

*Ability to work in a fast-paced environment and handle high call volumes

*Strong problem-solving skills and ability to build rapport with customers

*Ability to stay calm and maintain a positive attitude even in challenging situations

*30 WPM+ typing

RESPONSIBILITIES:

*Take calls and respond to customer inquiries in a a professional and timely manner

*Able to communicate clearly with customers and employees in a professional manner both verbally and in writing

*Provide accurate information about products, services and company policies

*Ability to sit for long periods of time

*Handle customer complaints when possible and resolve issues to ensure customer satisfaction

*Perform data entry tasks to update customer records and maintain accurate documentation

*Always keep the customer information confidential

*Adhere to the attendance police of the Call Center

*Other duties as assigned

SCHEDULE:

*Monday through Friday

*Saturdays as needed

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Original posting on Heartlandhomeservices's site ↗

Listed on hirly, a job board. hirly is not the employer: Heartlandhomeservices is hiring for this role.

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