McWilliams Heating Cooling Plumbing
Customer Service Representative
Burke, TX
Get past the screening software and onto a recruiter's desk
hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.
- Keywords matched to this posting
- Fit score before you apply
- Cover letter included
Matched against 2.6M live jobs from 200,000+ employers in 200+ countries.
Tailor my resume for this job →Apply from your AI assistant
Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.
Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.
hirly's read of this role
- Seniority
- Mid level
- Country
- US
- Work mode
- On-site / unstated
- First seen by hirly
- 26 Sept 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Description
- Customer Service Representative
- McWilliams — Lufkin, TX
- Full-Time | Monday–Friday, 8:00 AM – 5:00 PM
Compensation: Starting at $16.00 per hour, with additional consideration based on experience
Overview
McWilliams is looking for a Customer Service Representative to be the first voice our customers hear. You'll handle incoming calls, schedule service appointments, and keep our field teams running smoothly and efficiently. This is an in-office role with a set weekday schedule — no nights, no weekends, no on-call rotation.
If you're organized, calm under pressure, and genuinely like helping people solve problems, you'll do well here.
Responsibilities
- Answer incoming customer calls promptly and professionally
- Schedule and confirm service appointments, coordinating with dispatch and field technicians
- Enter and maintain accurate customer records, service history, and job notes in the company system
- Follow up with customers on completed work, pending estimates, and membership renewals
- Respond to customer questions about services, scheduling, and billing
- Communicate schedule changes and delays to customers and technicians in real time
- Support the office team with administrative tasks as needed
Requirements
Qualifications
- High school diploma or equivalent
- Prior customer service, call center, dispatch, or front-office experience preferred
- Strong phone presence with clear, professional verbal and written communication
- Comfortable with computers, scheduling software, and data entry
- Able to stay organized and accurate while managing a high call volume
- Dependable attendance and punctuality
- Bilingual (English/Spanish) is a plus
Why Join Us
- Consistent Monday–Friday schedule with no nights or weekends
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Paid training and room to grow within the organization
- A stable, established company with a team that supports each other
McWilliams is an Equal Opportunity Employer.
Similar jobs
- Altra: Field Service Representative (Alabama and Mississippi)Vfc · USCA > USA > Alabama > RemoteFirst seen todayremote
- Altra: Field Service Representative (Washington, D.C.)Vfc · USCA > USA > Virginia > RemoteFirst seen todayremote
- Customer Sales and Service RepresentativeVerizon · Fall River, MassachusettsFirst seen today
- Customer Sales and Service RepresentativeVerizon · Buffalo, New YorkFirst seen today
- Customer Service RepresentativeUhaul · Chicago, IllinoisFirst seen today
Browse similar roles
Want this one?
Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.
Tailor my resume for this job