Customer Service Representative

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Careers that change lives start here. Medtronic is a global leader in healthcare technology, with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first by developing innovative medical technologies that improve the lives of more than 72 million patients each year. Your unique talents will help shape the future of healthcare while you build a career grounded in purpose, growth, and impact. Join Medtronic’s Customer Care team as a Customer Service Representative and help improve the lives of millions of patients through innovative medical technologies.

The advancement of Medtronic medical technologies is providing real patient benefits while reducing the cost of healthcare for all. Every day, we work to increase the adoption of Medtronic medical technologies in the interest of healthcare leaders and, most importantly, millions of patients around the world.

• We are looking for a person for a full-time position – 40 hours per week during standart business opening hours (8:00-16:30 from Monday to Friday) and located in Prague, Czech Republic.
• The contract is fixed-term, runs until the end of 2027.

The position is suitable for everyone, and we are very open to parents with small children, (partially) disabled people, or fresh graduates. We are looking for a person that will see sense in our mission to serve and help our patients and customers.

Primary Responsibilities:

• •Receives orders via email or other channels.
• •Manages order entry responsibility in SAP, executes relevant follow-up on open orders.
• •May manage web-based ordering.
• •Executes all product movement-related transactions in SAP.
• •Answers customer queries over email and telephone.
• •Interprets and clarifies customer orders for the shipping department.
• •Connects customers to appropriate support or field staff.
• •Handles customer complaints along with their registration in the relevant systems.
• •Issues invoices and corrective documents where necessary.

Required Qualifications:

• •Proficiency in Czech or Slovak language and English language fluency B2 or higher.
• •Secondary grammar school graduate or above.
• •Accuracy, diligence and attention to detail.
• •Excellent communication, customer service, and interpersonal skills.
• •Developed a sense of integrity and commitment to customer satisfaction.
• •Proficient user of MS Office Suite.
• •Self-motivated and independent, stress-resistant and team player.

Preferred Qualifications:

• •Experience in SAP system.
• •Previous relevant customer service experience.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

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If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com .

Benefits & Compensation

• Medtronic offers a competitive Salary and flexible Benefits Package
• A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Czechia: 596,000.00 CZK - 894,000.00 CZK |

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework. ‌

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).