Customer Service Representative

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Careers that change lives start here. Medtronic is a global leader in healthcare technology, with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first by developing innovative medical technologies that improve the lives of more than 72 million patients each year. Your unique talents will help shape the future of healthcare while you build a career grounded in purpose, growth, and impact.

Join Medtronic’s EMEA RLM Diabetes team and help improve the lives of millions of patients through innovative medical technologies. As a Customer Care SAP S/4HANA Testing Specialist, you will play a key role in the SAP S/4HANA testing phase.

You will help deliver a reliable customer experience by supporting accurate and timely order processing and collaborating with colleagues across multiple functions. If you enjoy working in a dynamic, international environment where attention to detail and customer focus are valued, this is an excellent opportunity to make a meaningful impact.

This is a full-time, fixed-term position, with standard working hours from Monday to Friday. The contract runs until the end of 2027.

You will plan, coordinate, and execute testing activities for Customer Care processes in SAP S/4HANA. You will work closely with internal stakeholders and cross-functional teams to support user acceptance testing (UAT) and the implementation of SAP S/4HANA. Medtronic offers a collaborative and inclusive work environment where everyone is encouraged to grow professionally and contribute to our Mission of alleviating pain, restoring health, and extending life.

Primary Responsibilities:

• •Support the SAP S/4HANA implementation from a Customer Care perspective
• •Prepare, execute, and document test scenarios for Customer Care processes
• •Validate system functionality against business requirements and expected outcomes
• •Collaborate with business stakeholders, key users, and project teams to resolve issues
• •Participate in user acceptance testing (UAT) and provide feedback on system readiness
• •Review and validate end-to-end Customer Care workflows in SAP S/4HANA
• •Contribute to post-go-live support and stabilisation.

Required Qualifications:

• •Experience with Customer Service processes
• •Ability to work effectively with cross-functional teams
• •Strong analytical and problem-solving skills
• •SAP knowledge is required
• •English proficiency at B2 level or higher.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

‌

‌

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com .

Benefits & Compensation

• Medtronic offers a competitive Salary and flexible Benefits Package
• A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Czechia: 596,000.00 CZK - 894,000.00 CZK |

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework. ‌

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).