Customer Service Representative

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Finance

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Customer Service Representative - India

Job Description

• Location : Hyderabad
• Job Type: Full-time

Overview

• The Customer Service Specialist plays a key role within the Customer Service and Billing team, reporting directly to the Billing Manager.
• This position requires a strong blend of customer service experience and billing/invoicing knowledge.
• The ideal candidate is detail-oriented, self-motivated, and thrives in a high-volume, fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for customer billing and account-related inquiries via phone and email, ensuring timely and professional resolution within SLA targets.
• Proactively assist customers with questions related to accounts receivable, payments, and invoice discrepancies.
• Review and compare invoices against contract terms to ensure accurate billing and proper revenue recognition in financial systems.
• Update customer billing and contact information promptly in sales and financial systems.
• Support the customer service team with escalated billing/account concerns, ensuring a seamless customer experience.
• Perform other customer support and billing-related duties as assigned.

Requirements

• •Customer Service experience is required, with proven ability to handle external customer communications in a professional manner.
• •1–3 years of experience in billing, invoicing, or accounts receivable.
• •Strong proficiency in Microsoft Office (Excel, Word, Outlook).
• •Demonstrated ability to process and review a high volume of transactions with accuracy and attention to detail.
• •Excellent verbal and written communication skills.
• •Strong problem-solving and analytical abilities.
• •Ability to work independently while contributing to a team in a fast-paced, high-volume environment.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.