Customer Service Representative

🌊 Who We Are

At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.

We believe:

Service should feel human, not transactional

Customers should feel heard, cared for, and taken seriously

The first interaction matters just as much as the work itself

And a career here can be something you’re proud of—not just something you do

We’ve built a company where people grow, customers trust us, and the bar is set high.

⚠️ Let’s Be Clear (Read This First)

This is not for everyone.

• This is not just answering phones.
• This is not a low-energy, go-through-the-motions role.

This is a high-performance customer experience role where:

Empathy matters

Urgency matters

Communication matters

You are the first impression of Seaside Plumbing.

If you don’t genuinely care about people, struggle to stay organized under pressure, or can’t bring energy to every interaction—this is not the place for you.

👉 We are where the best come to become elite.

📞 What You’ll Do

As a Customer Service Representative at Seaside, you will:

Answer incoming calls and assist customers with scheduling and service needs

Create a warm, professional, and reassuring experience for every caller

Handle inbound and outbound communication via phone, email, and chat

Follow up with customers to ensure needs are met and expectations are clear

Navigate multiple systems to input and manage customer information

Turn frustrated or uncertain customers into confident, loyal ones

Work closely with dispatch and field teams to ensure smooth operations

Maintain speed, accuracy, and attention to detail in a fast-paced environment

💪 What Success Looks Like Here

Customers feel heard, cared for, and confident after speaking with you

You respond quickly and follow through—every time

You handle a high volume of calls without sacrificing quality

You bring energy, empathy, and professionalism to every interaction

You solve problems—not just route them

You take ownership of your role and your results

🧠 What Makes This Role Different

This is not just a call center job.

We invest heavily in:

Customer communication and experience training

Personal and professional development

Creating a team that actually supports each other

• You won’t just answer calls here—
• 👉 You’ll represent the brand and create meaningful experiences for customers.

💰 Compensation & Benefits

We believe great people deserve to be taken care of.

Competitive pay: $19–$22/hour (based on experience and performance)

100% paid health, dental, and vision (for you AND your family)

$15,000 company-paid life insurance (with upgrade options)

401(k) with 4% match

Performance-based bonuses

Profit sharing

Paid vacation, sick time, and holidays

Ongoing paid training

👉 Very few companies offer what we offer. We mean that.

🧩 Who This Is For

This role is a great fit if you:

Genuinely enjoy helping people

Are a strong communicator with a positive attitude

Thrive in a fast-paced, multitasking environment

Are organized and detail-oriented

Take pride in doing things the right way

Follow through and take ownership

🚫 Who This Is NOT For

This is NOT a fit if you:

Dislike talking to people or handling customer concerns

Struggle with urgency or time management

Get overwhelmed easily in fast-paced environments

Avoid accountability or follow-through

Prefer low expectations and minimal structure

📊 Performance Expectations

Handle a high volume of calls (100+ per day)

Maintain fast response times (speed to lead under 15 minutes)

Ensure no missed leads or follow-ups

Deliver consistent, high-quality customer interactions

🧠 Requirements

High school diploma or GED

1+ years of customer service experience (call center experience a plus)

Strong written and verbal communication skills

Ability to navigate multiple systems efficiently

Strong data entry and typing skills

Strong problem-solving and follow-up skills

Basic computer skills (Microsoft Office/Google Drive)

Ability to assess situations quickly and act accordingly

⏰ Schedule

Our call center operates between 8:00 AM – 8:00 PM, so flexibility is important. This role includes rotating Saturday shifts and occasional adjusted schedules to help support the team and customer demand.

📍 Location

This is an in-person position operating out of Bishopville, Maryland

We serve homeowners across the Eastern Shore of Maryland and Delaware.

🌅 Our Mission

Bring brightness today.

Unlock the potential of tomorrow.

💙 Our Values

These values aren't just words on a wall—they guide our decisions, shape our culture, and set the standard for how we work together.

Ownership — Take initiative. Own the outcome. Leave it better than you found it.

Empathy — Lead with humanity, care and understanding.

Courage — Embrace discomfort. Do the hard things. Growth follows.

Gratitude — There is always something to be grateful for. Find it. Share it.

Authenticity — Be your weird self and respect that in others. You shine brighter that way.

🔥 Final Word

There are easier customer service jobs out there.

But if you’re looking for:

Growth

Opportunity

A team that actually cares

And a role where you make a real impact on people’s day

👉 This is where you raise your standard—and help others feel taken care of.

📩 Apply Now

If you’re ready to be the voice that sets the tone for an incredible customer experience, we’d love to meet you.

Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.