Customer Service Representative

Customer Service Representative

• Location: Fully Remote )
• Job Type: Full-Time

Love helping people and solving problems fast? We’re looking for someone who can deliver high-quality customer experiences at scale, while keeping every interaction clear, human, and efficient. This is a hands-on role where responsiveness, empathy, and execution matter every day.

About Uproot Clean

Uproot Clean is a fast-growing, performance-driven consumer brand built for pet owners. We create high-performance, eco-friendly cleaning solutions designed to make life easier without compromising sustainability.

Customer experience is at the core of our brand. Every interaction matters, and how we show up for our customers directly impacts retention, trust, and growth.

The Role

This is a high-volume, execution-focused role. You will manage day-to-day customer interactions across multiple channels, ensuring fast, accurate, and human responses.

You are not just answering tickets—you are shaping how customers experience the brand.

This Role Is For You If:

You communicate clearly, empathetically, and efficiently

You are comfortable handling high volumes of customer interactions

You stay calm under pressure and solve problems quickly

You pay attention to details and don’t let things slip

You take ownership of issues until they are fully resolved

You are comfortable working independently in a remote environment

This Role Is NOT For You If:

You avoid dealing with difficult customers

You prioritize speed over accuracy and quality

You are not comfortable multitasking across platforms

What You'll Do

Customer Support Execution

Manage and respond to customer inquiries via email and support platforms

Ensure fast, accurate, and high-quality responses at scale

Maintain a consistent and professional brand voice

Social Media Support

Respond to DMs and comments across platforms like Instagram, Facebook, and TikTok

Engage with the community while maintaining brand tone and consistency

Order & Refund Management

Process order changes, cancellations, refunds, and exchanges

Ensure all actions follow company policies and are accurately executed

Conflict Resolution

Handle complaints with empathy and clarity

Investigate issues thoroughly and provide complete resolutions

Cross-Functional Collaboration

Share customer feedback and recurring issues with internal teams

Help identify patterns that can improve product or operations

Requirements

Must have:

Experience in customer service (ecommerce or DTC preferred)

Strong written communication skills in English

Experience handling social media interactions is a strong plus

High attention to detail and ability to multitask

Comfortable working in fast-paced environments

Work Requirements

• ⏰ Schedule: Monday-Friday, 8:00 AM - 5:00 PM EST
• 💻 Workspace: Fixed, professional setup required (stable internet + backup plan)

Benefits & Compensation

Fully remote

Paid time off

Flex days. Enjoy an extra quarterly day off to unwind and recharge energies whenever you desire

Ownership & autonomy - trusted to build and execute strategy

Professional development - opportunities to learn and grow with the business

Ready to Apply?

If you care about delivering great customer experiences and want to be part of a fast-moving team, apply now.