Customer Service Representative - Building Products Estimating

Position Summary

We are seeking a driven and customer-focused Customer Service & Estimator Representative to support both frontline customer engagement and commercial project estimating. This hybrid role plays a key part in delivering exceptional customer experiences while driving residential & commercial sales growth through accurate estimating, relationship building, and project coordination.

The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment—able to balance customer service responsibilities with technical estimating duties. This role offers opportunities for growth into sales or leadership while embracing our “Make Money and Have Fun!” culture.

Key Responsibilities

Customer Service & Sales Support

Deliver outstanding service via phone, email, and in-person interactions.

Support walk-in customers with counter sales and product guidance.

Process orders, transactions, and customer data in ERP/CRM systems.

Handle customer inquiries, resolve issues, and maintain strong relationships.

Collaborate with sales, warehouse, and delivery teams to ensure accurate and timely fulfillment.

Identify sales opportunities and contribute to revenue growth.

Estimating & Project Management

Prepare estimates by reviewing blueprints, specifications, and project documents.

Perform lumber, siding, and roofing take-offs and calculate material requirements. Using our software (PlanSwift).

Develop and submit accurate project quotes and proposals.

Track and follow up on bids, documenting outcomes and identifying improvement opportunities.

Build relationships with general contractors, end users, and institutional clients.

Conduct site visits to verify conditions impacting project scope.

Prepare submittals for approval by architects and project owners.

Order, track, and manage materials for awarded projects.

Work closely with vendors to secure competitive pricing.

Business Development & Collaboration

Grow residential & commercial sales within the company’s footprint.

Partner with internal sales teams to close project opportunities.

Share market insights and identify opportunities for product line growth.

Maintain strong relationships across departments and with external stakeholders.

Reporting Structure

Reports to: Branch Manager

Works cross-functionally with sales, warehouse, drivers, and vendor partners

Qualifications

Minimum Qualifications

1–2+ years of customer service, sales support, or estimating experience

Experience reading project plans, blueprints, or construction specifications (preferred for estimating portion)

Strong communication and interpersonal skills

Experience with CRM and/or ERP systems

Ability to multitask, prioritize, and meet deadlines

Self-motivated with strong organizational skills

Valid driver’s license with reliable transportation

Authorized to work in the U.S. without sponsorship

Ability to pass background check and drug screening

Preferred Qualifications

Experience in building materials distribution or construction industry

Knowledge of estimating software (PlanSwift) and take-off processes

Proven track record in sales or customer relationship management

Bilingual (English/Spanish) preferred

Associate’s or bachelor’s degree in business, communications, or related field

Strong analytical skills with the ability to interpret sales and project data

Core Competencies

Customer Focus & Relationship Building

Sales Acumen & Business Development

Estimating Accuracy & Attention to Detail

Communication & Collaboration

Problem Solving & Critical Thinking

Time Management & Organization

Adaptability & Continuous Learning

Integrity & Team-Oriented Mindset

Physical & Working Conditions

Primarily office-based, with extended periods of sitting or standing

Frequent computer and phone use

Occasional lifting (up to 20 lbs.)

May involve movement around office/warehouse and occasional site visits

Fast-paced, deadline-driven environment requiring strong multitasking skills

Reasonable accommodations available in accordance with ADA standards

Why Join Us

Join a national building materials distributor that values its people and invests in their success. We offer:

Opportunities for career growth and advancement

A collaborative, team-oriented environment

Ongoing training and development

A culture built on performance and fun: “Make Money and Have Fun!”

The base salary for this position typically falls within the range of $20.00 to $25.00 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Job Location:

Lumber Suppliers - Champaign

211 S Staley Rd Champaign, IL 61822 ‎

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [email protected] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law. ‎

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility. ‎‎

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Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.