Mondelēz International
Customer Service Representative EAM
Belgrade, Serbia
hirly Pro
Get in front of the people hiring at Mondelēz International
- Reach the hiring manager at Mondelēz International on LinkedIn, from your own account
- hirly applies to this job for you, with unlimited applications
- A resume and cover letter written for this job, unlimited
- The hiring manager and recruiter at Mondelēz International, with contact details
$49 a month · ₹1,999 for 30 days in India · cancel any time
Get past the screening software and onto a recruiter's desk
hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.
- Keywords matched to this posting
- Fit score before you apply
- Cover letter included
Matched against 2.8M live jobs from 210,000+ employers in 200+ countries.
Tailor my resume for this job →Apply from your AI assistant
Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.
Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.
hirly's read of this role
- Seniority
- Mid level
- Country
- RS
- Work mode
- On-site / unstated
- First seen by hirly
- 6 Nov 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
How you will contribute
You will:
- Ensure smooth and reliable customer sales orders processing, following current Mondelez Policies and Procedures as well as local legal requirements.
- On time and accurate order processing and fulfillment; billing as well as price, T&C maintenance in system
- Establish and maintain an efficient customer-oriented information flow with Customers
- Shared responsibility for achieving Customer Service KPIs
- Cooperate efficiently with departments within CS&L and other functions
- Propose action plans leading to improvement the processes within Customer Service and implement agreed ones
- Participate on various meetings and projects
- Support manager in initiatives and projects and SAP KU activities
- Accountable for Customs processes related to authorized exporter of origin for MDLZ Zagreb d.o.o
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Good numerical, analytical and logical reasoning skills
- Microsoft office applications
- High-level of SAP competence
- An FMCG/CPG company
- A customer-facing role within customer service, logistics or sales
- Experience in an order-to-cash environment
- Experience in customer service, logistics and sales
- Good knowledge of the total supply chain/order-to-cash process
- Strong analytical and problem-solving skills



The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .
No Relocation support available
Business Unit Summary
At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Order Management (OTB)
Customer Service & Logistics
Listed on hirly, a job board. hirly is not the employer: Mondelēz International is hiring for this role.
Browse similar roles
Want this one?
Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.
Tailor my resume for this job