Customer Service Representative Full Time (Bilingual: French & English)

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Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry.

Primary Tasks:

Respond promptly to client emails and portal requests in French and English regarding their concerns

Handle inbound and outbound phone calls , prioritizing urgent and last-minute client needs across both French and English-speaking customers

Assist customers with their needs , offering empathetic support and swift coordination

Update and maintain accurate customer records to ensure seamless information flow and accessibility

Resolve client concerns efficiently and professionally , ensuring swift troubleshooting and clear communication in both languages

Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions

Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients

• •Document all interactions and case updates , adhering to internal procedures, guidelines, and data privacy protocols
• •Guest Communication: Handle after-hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests.
• •Coordination: Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up.
• •Reservation Support: Process payments, verify guest details, and manage check-in workflows
• •Ad hoc tasks

Required Experience:

Fluent in English (written & spoken) & French (written & spoken)

At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity

Excellent English and French communication skills, both written and verbal (at least B2 level)

Excellent phone, email, and instant messaging communication skills

Solid organizational and time management skills

Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP

Experience with word-processing software and spreadsheets (e.g., MS Office)

Knowledge of online calendars and scheduling (e.g., Google Calendar)

Proactive & confident with keen attention to detail

Able to work in EST

Software Tools and Websites Required:

Microsoft Office (Excel for trackers).

Cloudbeds (reservation management).

Ikea (guest journey management).

MaintainX (maintenance ticket system).

Schedule: 12 midnight to 8am EST (40hrs per week)

Salary: up to PHP50,000/month

Technical Requirements:

USB Headset with Noise Cancellation feature

Working Webcam

Computer with at least 1.8 GHz processor and at least 4GB RAM

Main Internet Service Speed: at least 25 Mbps cable connection

Backup Internet Service Speed: at least 10 Mbps

Benefits:

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Please note:

Only qualified candidates will be invited to take the assessment & scheduled for an interview.

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