Customer Service Representative I

• Essential Duties and Responsibilities
• 1. Provide world-class customer care to both internal and external customers.
• 2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
• 3. Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
• 4. Complete and pass required customer service certifications.
• 5. Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
• 6. Assist with customer feedback tracking and driving to customer satisfaction.
• 7. Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
• 8. Understand. Create. Simplify.
• 9. Other duties as assigned (may include office administration and other support duties dependent on region/department).

• Required Qualifications
• Minimum 1 year of customer service experience
• Associate's degree or related business experience
• Strong computer skills
• Ability to learn concepts and technical details of products
• Strong writing, proofreading, documentation, and communication skills
• Ability to learn new skills and assume new responsibilities
• Ability to work cooperatively in a team environment
• Background check results satisfactory to SEL
• Negative drug test result(s)
• Ability to write and speak English coherently

• Preferred Qualifications
• ERP or CRM tools experience
• Experience in technical sales environment
• Bilingual
• Bachelor's degree

• Physical Requirements
• None

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