Customer Service Representative I – Historical Interpreter

Pay Range: $18.00 - $21.76/hr.

Job Posting Closing on: Thursday, November 5, 2026 📅

Workdays & Hours: Week 1 (9:15AM – 4:00PM): Saturday, Tuesday, Friday

Week 2 (9:15AM – 4:00PM): Saturday, Tuesday, Thursday, Friday

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

The City of Fort Worth’s Log Cabin Village is looking for a fun and engaging Historical Interpreter to bring history to life for museum visitors from all over the world! Historical interpreters relay history and demonstrate 19th century style crafts to an average of 27,000 visitors of all ages every year. The ideal candidate will possess excellent customer skills, a passion for learning, and demonstrated experience in the delivery of educational programming.

Log Cabin Village is a 19th century living history museum dedicated to the preservation of frontier Texas. Owned and operated by the City of Fort Worth’s Park & Recreation Department, Log Cabin Village aspires to build connections to 19th century Texas by providing educational opportunities and sensory experiences that are engaging, accurate, and as authentic as possible.

Year-round outdoor work in non-climate-controlled conditions

Minimum Qualifications:

High School Diploma and no experience required

Preferred Qualifications:

Heavy public contact in educational and/or museum settings

Working knowledge of 19th century crafts/skills

Bilingual English/Spanish

Two (2) years of customer service experience

Dressing in 19th century style clothing

May also require extensive walking around the 2.5-acre site

The Log Cabin Village Historical Interpreter job responsibilities include:

Provide exceptional customer service to group tour and walk-in visitors and coworkers

Utilize effective teamwork to achieve goals

Ensure assigned areas are clean and secure (sweeping, cleaning glass, locking doors)

Make items to be sold in museum store

Assist with special family events and classes

Develop and teach classes as time and interest allows

Heavy public contact

Perform other related duties as required

Apply Now! Come be part of something special in Fort Worth. 🌟

WORKING CONDITIONS and PHYSICAL DEMANDS

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting, depending on assignment. Incumbents may be exposed to moving mechanical parts, odors, dusts, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, intense noises, gases, vibrations, chemicals, oils and workspace restrictions.

Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.