Customer Service Representative – Inside Sales

Customer Service Representative – Inside Sales

• Sila Heating, Air Conditioning, Plumbing & Electrical
• King of Prussia, PA | In-Office

Turn Conversations Into Opportunities.

Are you competitive, motivated by goals, and energized by the opportunity to earn more based on your performance?

Sila Heating, Air Conditioning, Plumbing & Electrical is looking for a Customer Service Representative / Inside Sales Representative who knows how to connect with customers, uncover their needs, and turn conversations into booked appointments.

This isn't a role where you simply answer the phone and take messages.

Our Customer Service team plays a direct role in the growth of the business. You'll handle incoming customer calls, follow up on opportunities, make outbound calls, and help ensure homeowners get connected with the HVAC, plumbing, or electrical services they need.

We're looking for someone who's hungry to hit goals, comfortable being measured on performance, and motivated by an incentive-based compensation structure.

If you're competitive, persuasive without being pushy, and enjoy working toward measurable goals, we want to talk to you.

What You'll Be Doing

Answer inbound customer calls and convert opportunities into booked service appointments

Build rapport quickly, ask the right questions, and identify how Sila can best help the customer

Make proactive outbound calls to existing and prospective customers

Follow up on open opportunities, unsold estimates, maintenance needs, and other customer inquiries

Help fill available appointment capacity and maximize booking opportunities

Educate customers on relevant services, maintenance options, promotions, and solutions

Overcome customer objections and confidently ask for the appointment

Follow up with customers who previously expressed interest but have not yet scheduled service

Accurately enter customer information, call notes, and appointment details into ServiceTitan

Partner with Dispatch, Operations, and field teams to create a smooth customer experience

Meet and exceed individual and team performance goals

Track your results and take ownership of improving your performance

What We’re Looking For

Customer service, inside sales, call center, appointment-setting, or similar experience

Competitive, motivated, and comfortable working toward measurable goals

Experience with bonuses, incentives, or performance-based compensation preferred

Strong phone presence with the ability to build rapport and overcome objections

Comfortable making both inbound and outbound calls

Self-motivated, coachable, and able to thrive in a fast-paced environment

Experience with ServiceTitan is a plus

Schedule

This is a full-time, in-office position in King of Prussia, PA.

We’re specifically looking for candidates who can work 10:00 AM–7:00 PM or a swing schedule that includes Saturdays. Eligible schedules include a shift differential.

This position is not a fit for candidates seeking full-time remote work or strictly traditional Monday–Friday hours.

What We Offer

Competitive hourly pay

Performance-based incentives

Shift differential for eligible schedules

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Training and career advancement opportunities

Ready to turn your customer service skills into results? Apply today to join Sila.