Customer Service Representative (Mexico)

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

*Please only apply for this job if you are located in MX and LATAM

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Bilingual Customer Service Representative !

Duties and Responsibilities include but are not limited to:

1. Manage inbound and outbound calls

2. Resolve customer concerns effectively and efficiently

3. Build sustainable relationships and trust with customer accounts through open and interactive communication

4. Ensure customer satisfaction in every interaction

5. Keep records of customer interactions, process and update customer accounts and file documents

6. Follow communication procedures, guidelines, and policies

7. Take the extra mile to engage customers

8. Ad hoc tasks

Qualifications:

At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity

Excellent English communication skills, both written and verbal (at least B2 level)

Excellent phone, email, and instant messaging communication skills

Solid organizational and time management skills

Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and CRM

Experience with word-processing software and spreadsheets (e.g., MS Office)

Knowledge of online calendars and scheduling (e.g., Google Calendar)

Proactive & confident with keen attention to details

Technical Requirements:

USB Headset with Noise Cancellation feature

Working Webcam

Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM

Main Internet Service Speed: at least 25 Mbps wired connection

Backup Internet Service Speed: at least 10 Mbps

Benefits:

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Bonuses, Tips, and Referral Program

Schedule: 20-40 hours per week

Location: This is a remote job

Salary: This is based on your experience and skills.

Please note:

Only qualified candidates will be invited to take the assessment & scheduled for an interview.

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