Customer Service Representative (Remote)

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once.

This position is remote but must be located in Puerto Rico.

Key Responsibilities:

Respond to customer support tickets, including answering questions and resolving issues related to existing orders

Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online

Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field

Document issues in Confluence

Visit court dockets for information on case filing and occasionally pull filed papers

Perform other job-related duties as assigned

Qualifications:

High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone

Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred

Document manipulation experience

Ability to read, write, and speak English

Ability to transcribe information, review an order, investigate issues and implement solutions

Ability to perform repetitive tasks with accuracy

Ability to maintain a high level of work product in often stressful situations

Ability to anticipate issues and circumvent them

Ability to implement new processes and changes and improve performance

Typing speed of at least 55 wpm

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

Health, Dental, Vision insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Spending Account

Dependent Care Flexible Spending Account

EAP (Employee Assistance Program)

Pet Insurance

Pay Range: $12.00 - $12.00 an hour

Multiple Schedules Available: Monday- Friday, 7:00am- 4:00pm PST OR Friday-Monday 7:00am-6:00pm PST