Customer Service Representative - Trainee

Description

Provide service excellence to our prospects and customers by accurately and efficiently fulfilling their needs. Responds to customer requests for price & availability, product information, technical support and expedites.

This position may be based at any of Wilson Company’s branch locations across Texas.

Duties/Responsibilities:

• •Engage with Internal and External Customers on behalf of Wilson Company
• •Work with internal CSR teams and other departments to find appropriate solutions to problems.
• •Process telephone, mail, EDI, email and fax quotations and orders
• •Solve customer application problems
• •Serve walk-in customers as needed
• •Cross over competitive products
• •Purchase parts for rush orders
• •Expedite orders for customers
• •Process customer returns
• •Trouble shoot and resolve order processing issues
• •Load customer part number cross-references & specific pricing information
• •Utilize printed and on-line vendor information resources
• •Keep product and reference information up to date
• •Provide literature to customers
• •Pick, pack and ship items if necessary
• •Assist with cycle counting if required
• •Assist with Retail store activities as required

Requirements

Required Skills/Abilities:

• •Ability to be courteous and have a positive attitude
• •Good listening & clarification skills
• •Ability to work well in a fast-paced team environment
• •Must be detail oriented and maintain a high level of accuracy
• •Ability to build and maintain long term relationships
• •Ability to continuously improve knowledge
• •Good communication and problem-solving skills
• •Good working knowledge of various computer programs including MS Office computer programs
• •Good mechanical aptitude
• •Knowledge of fluid power products preferred or ability to obtain Industrial Fluid Power Certification (IFPS) as a hydraulic specialist, pneumatic specialist and/or connector specialist within 2 years.

Education and Experience:

• •Technical school or four-year degree preferred, or 2-4 years of industry experience.
• •1 year of experience with fluid power/motion control products preferred
• •Two years of customer service experience required
• •Valid driver’s license and acceptable motor vehicle record required.

Physical Requirements:

• •Standing, walking, and sitting for long periods of time
• •Use of hands and arms to touch, lift, reach, etc.
• •Ability to lift packages, boxes, files, and open filing cabinets and storage areas
• •Talking and hearing
• •Ability to occasionally lift up to 10 lbs.

Salary Range: $19.23/hr - $23.08/hr, or approximately $40,000-$48,000 annually

**Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver’s license prior to start date.