Customer Service Representatives

Key Responsibilities

• •Handle customer inquiries and provide professional support.
• •Respond to customer requests and resolve issues efficiently.
• •Provide accurate information about products and services.
• •Ensure a positive customer experience throughout every interaction.
• •Handle customer complaints professionally and provide suitable solutions.
• •Maintain accurate records of customer interactions.
• •Follow company policies, procedures, and quality standards.
• •Escalate complex cases when necessary.

Requirements

• •English level B2 or above .
• •Graduates and dropouts are welcome to apply.
• •Maximum age: 40 years old .
• •Willing to work on-site .
• •Flexible with rotational shifts.
• •Excellent communication and problem-solving skills

Benefits

• •Company-provided transportation.
• •Social insurance.
• •Medical insurance.
• •24/7 door-to-door transportation for ladies working night shifts.

Sutherland is a global leader in customer experience and business process transformation, providing innovative solutions and support services to leading brands worldwide. With a strong presence in Egypt, Sutherland offers a professional and dynamic work environment, career development opportunities, and a diverse workplace where employees can grow and build successful careers.