Sutherland
Customer Service Specialist
Cairo, Cairo Governorate, Egypt
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hirly's read of this role
- Seniority
- Mid level
- Country
- EG
- Work mode
- On-site / unstated
- First seen by hirly
- 23 Sept 2026
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the posting
This is a full-time on-site role located in New   Cairo  for a  Customer Service Specialist .
Your  day-to-day responsibilities  will include:
-  Handling customer interactions with  efficiency  and  empathy .
-  Providing  tailored solutions  to meet customer needs.
-  Ensuring a  positive customer experience  through  effective communication  and  professional phone etiquette .
Fresh Grads & Dropouts  are welcome to apply! 
What we’re looking for:
-  Fluency in English  is a MUST (B2/C1)
-  Strong skills in  Customer Service  &  Customer Support  
-   Problem-solving ,  active listening , &  attention to detail  
-  Experience in a  customer-facing role  and familiarity with  CRM tools  is a plus! 
-   Flexibility  with  night & overnight shifts  is essential 
If you’re passionate about making a difference and love helping customers, we want YOU! 
Benefits
- Very competitive salary up to 25K Net
- Overnight allowance
- Overtime scheme
- Social & Medical Insurance
- Fully Paid Training
- Transportation provided (Door to Door for Ladies)
- Eligibility for promotions after 6 to 12 months
- Friendly work environment
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Sutherland
Digital Outcomes.
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