Customer Service Specialist with english (maternity cover)

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Meaningful Work From Day One

In this role, you will be responsible for end-to-end order management across assigned markets, ensuring operational excellence, strong stakeholder relationships, and timely, accurate execution of all customer service activities. You will play a key role in supporting supply chain processes, coordinating with internal teams, and maintaining exceptional service levels for our customers.

This is a 12 months maternity cover contract - starting from January 2027 (office/hybrid role - 4 days a week at Warsaw office and Fridays working from home).

What You Can Expect

Customer Service

- Be a single point of contact for dedicated international business customers and distributors.

- Respond to customer requests and queries related to their orders and logistics (mainly via email).

- Be a contact for distributors, build strong relationships and become trusted advisor in supply chain and order management areas.

- Communicate with logistics providers and supply chain partners concerning order status inquiries.

- Cooperate with Brown-Forman’s internal departments, provide and exchange information on customers' orders and stock situations.

• Order Fulfillment
• - Receive, validate and process orders for customers through SAP ERP system.

• - Track order fulfilment progress, identify risk, propose changes to ensure on time order deliveries.
• - Proactively seek opportunities to update orders, prevent delays, and ensure ontime shipments.
• - Process and issue order documentation, adhere to established timelines.
• - Ensure high quality of customer and order master data.
• - Use multiple reports (e.g. production plans, planned shipment reports) and other sources of information for proactive order management.

What You Bring to the Table

• - Minimum 2 years of relevant experience in operations in international business environment (preferable areas of customer service, order management or supply chain).
• - Experience in related work within a changing and dynamic environment.
• - Demonstrated ability to make decisions independently based on logical assumptions and factual information.
• - Experience working with a supply chain system, ideally SAP.

- Language Proficiency: fluent in English, both spoken and written.

What Makes You Unique

• - Exceptional communication skills (influencing, listening, written).
• - Ability to build strong relationships at all levels with strong stakeholder awareness.
• - Collaborative team player with conflict management skills.
• - Excellent time management skills.
• - Ability to manage and coordinate multiple tasks at the same time.
• - Attention to details and high work quality.
• - Adaptable, flexible and resilient.

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

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Requisition Type:

Employee Management Level:

Professional Global Job Level:

P5 Number of Openings Available:

0