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Miele

Customer Service Specialist with German

Poznan

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hirly's read of this role

Seniority
Mid level
Country
PL
Work mode
On-site / unstated
First seen by hirly
7 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Responsibilities:

  • accepting and processing home appliance orders from our retail partners (B2B);
  • direct contact with our partners via mail and/or phone;
  • checking the ability to deliver, possibly offering alternative solutions and product advice;
  • creation of offers in coordination with the sales force;
  • clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments;
  • capture home appliance returns based on defined policies;
  • delivering input to continuous improvement and potential enhancements of processes and solutions;

Requirements:

  • min. C1 level of German language and communicative level of English language;
  • relevant work experience (about 2 years) in a customer care area;
  • good MS-Office skills and already first experience and skills in SAP (nice to have);
  • team player able to work in cross cultural team;
  • proactive approach and improvement-focused attitude.
Original posting on Miele's site ↗

Listed on hirly, a job board. hirly is not the employer: Miele is hiring for this role.

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