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Promenade

Customer Service Team Lead

Remote

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hirly's read of this role

Seniority
Lead / management
Country
US
Work mode
Remote-friendly
First seen by hirly
11 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Who we are looking for...

Promenade, (formerly BloomNation) is scaling rapidly and seeking a Customer Service Team Lead. We are seeking a dynamic and experienced Customer Service Team Lead to oversee our team of 8 offshore representatives. As a Customer Service Team Lead, you will play a pivotal role in ensuring our customers receive exceptional support and fostering strong relationships within our team. You will accomplish this by developing world-class B2B partnerships, adhering to industry best practices, and fostering unbeatable customer satisfaction. This role is best suited for someone who is passionate, empathetic, driven, and loves solving complex problems with grace and gusto. We are looking for someone who is outgoing, detail-oriented, works efficiently under pressure, and has an incredible knack for remaining calm and positive in all situations.

Original posting on Promenade's site ↗

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