Customer Services Administrator

Job Description:

The Customer Services Administrator plays a vital role in ensuring excellent customer satisfaction by providing comprehensive administrative support to the customer service team and managing customer inquiries efficiently.

Qualifications

• •Bachelor's degree, preferably in Industrial Engineering, Statistics, Business Administration, or Economics
• •Minimum 3 years of experience in Sales and Customer Service positions within multinational companies
• •Advanced level of English proficiency
• •Strong command of MS Office applications
• •Competency in data analysis and reporting
• •Customer-oriented with strong communication and follow-up skills
• •Ability to adapt to a fast-paced and dynamic work environment
• •Experience with SAP is preferred

Job Description

• •Manage the existing customer portfolio, maintain customer satisfaction and long-term relationships through a quality-focused approach, and collaborate with related departments to improve processes and services.
• •Monitor customer forecasts to achieve sales targets.
• •Receive customer requests and evaluate them to convert into orders.
• •Coordinate and follow up on customer orders with the production planning team.
• •Plan, organize, and monitor activities to ensure orders are delivered in the required quantities and within the expected timelines.
• •Enter and report monthly PSI (Production, Sales & Inventory) data in line with sales forecasts.
• •Track historical sales performance and inventory levels, and manage supply and sales planning activities.
• •Prepare daily, weekly, and monthly customer reports.
• •Regularly follow department SOPs and update them when necessary.
• •Monitor and support monthly closing processes.