Customer Services Engineer

Responsibilities

1. Responsible for installation, commissioning, maintenance, and repair of current installed base of XRF, XRD in APAC

2. Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.

3. Conform always to MalvernPanalytical and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.

4. Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.

5. Provide Service Support and basic training after installation.

6. General Service administration activities and report submission.

7. Responsible for proper spare part handling per internal procedure

Qualifications

1. Diploma / Bachelor’s degree in Electronics, Electrical Engineering, Chemical Engineering, Mechanical Related

2. 2~4 years of experience in maintaining analytical instruments or semiconductor equipment is preferred.

3. Able to read electronic drawings, technical manual in English.

4. Excellent verbal and written communication and presentation skills with MS office proficiency.

5. Able to travel both domestically and internationally on short notice

6. Can provide remote or on-site support after work hours and on holidays, depending on your customers' needs.

This engineer will also support other SEMI products i.e. MRD’s & Wafer Analysers in APAC.

• About us - Malvern Panalytical, Micromeritics and SciAps.
• Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

• SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
• We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

• Malvern Panalytical, Micromeritics & SciAps
• Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.