Customer Services Relations Assistant NF-02

Summary

This position is located at Pililaau Army Recreation Center (PARC), Waianae, Hawaii (Island of Oahu). Incentives and Bonuses. Incentives will not be paid. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Duties

• •Independently performs customer service relations work that contributes toward the well-being of both civilian and military guests and the protection and safety of these guests, other employees and government property.
• •Checks membership cards of persons entering the facility. Ensures that patrons comply with applicable rules and standards.
• •Maintains assigned area in a clean and orderly manner. Ensures compliance with fire, safety and security standards. Familiarizes self with calendar of events in order to inform patrons of scheduled activities.
• •Provides security at designated areas by patrolling the premises to prevent unauthorized access. Performs routine security checks to ensure buildings, gates and equipment are properly locked or secured.
• •Inspects grounds for fire, break-in, vandalism or trespassing. Reports incidents to proper authorities. Maintains log of authorized visitors and checks to ensure visitors are authorized entry. May operate a motor vehicle.

Qualifications

Resume: Your resume Must NOT exceed two pages. Resume should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. You will not be considered for this vacancy if your resume is illegible/unreadable. A qualified candidate must possess the following for: Minimum Qualification Criteria: 1. Related experience as described above. 2. Must possess excellent customer services skills in order to communicate tactfully in attending to the needs of guests and enforce the various policies, requirements and rules of the facility for which employed. 3. Must be able to operate and use the various safety and other electronic and automated equipment involved in providing for the well-being of guests and the protection and safety of these guests, other employees and government property. 4. Must be able to speak English clearly to give direction and explain policy, rules and requirements pertaining to the use of the facilities and be able to read and comprehend written English, i.e., policies, directives, etc. 5. The ability to work a regular or rotating schedule that may include evening or nights, weekends, and holidays. 6. Experience or knowledge preferred in the following computer software programs: Microsoft Word, PowerPoint, Excel and Outlook. 7. Ability to operate a cash register and utilize RECTRAC System preferred.