Customer Solutions Specialist

Company Overview

• Founded in 1910 , KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
• Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others.

Job Overview

Are you ready to make your next career move to join our team as our Customer Solutions Specialist for KONE Americas in KONE Moline, IL?

• •Do you enjoy supporting Front Lines and CSM Project Managers to ensure projects are sold and engineered correctly?
• •Does working with field operations on installation processes and field support motivate you?
• •Do you thrive in a work environment that prioritizes projects reviewed fulfills the codes, regulations, and safety requirements?
• •Are you skillful with technological tools such as MS office, Excel, and Word?
• •Do you demonstrate a passion for quality and results?
• •Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

Job Duties

As our Customer Solutions Specialist, you will successfully analyze, problem-solve and collaborate to ensure that objectives are completed by performing the required duties while working with your customers and colleagues. Your mission is to promote a positive culture by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

You will bring minimum 5+ years of relevant Engineering experience. You will also use the knowledge gained through your Bachelor’s degree (Engineering or another relevant field) or several years experience in elevator business field operations.

Hiring requirements

• •Engineering / Business / Technical background
• •Good understanding of KONE product applications, and order engineering processes.
• •Product application experience.
• •Good analytical skills.
• •IT literacy. Fluent in MS Office, Excel, and Word skills.
• •SAP knowledge
• •Experience of elevator industry and capability to survey and assess existing equipment.
• •Good communication skills, both written & spoken.
• •Customer focused with excellent attention to detail.
• •In-depth understanding of KONE elevator products and processes.
• •Basic knowledge of competitors’ technical solutions
• •Knowledge of supply engineering
• •Project Management Skills

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation :

• •We value your authentic self.
• •Collaborative, creative, and supportive work environment.
• •Passionate about safety, quality, and innovation
• •We care about the communities where we live and work.

Just some of our many benefits include:

• •Competitive salary
• •Flexible work schedule
• •Opportunities to learn and grow
• •401K Employer Match
• •401k Employer Non-elective Contribution
• •Well-being Program
• •Medical, Prescription, Dental and Vision Insurance
• •Digital Health Solutions & Telehealth
• •Health Savings Account (HSA)
• •Flexible Spending Accounts (FSAs)
• •Employee Family Assistance Program (EFAP)
• •Family & Medical Leave
• •Parental Leave
• •Leave to Care for a Domestic Partner
• •Paid Time Off & Holidays
• •Company Paid Life and AD&D Insurance
• •Supplemental Life and AD&D Insurance
• •Company Paid Short-term and Long-term Disability
• •Buy-Up Long-term Disability
• •Critical Illness Insurance
• •Hospital Indemnity & Accident Insurance
• •Identity Theft Protection
• •Legal Insurance
• •KONE Credit Union
• •Tuition Reimbursement
• •Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $99,900 – $131,145. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive (50/50) based on achievement of company goals and individual goals

Come share your passion and energy to make a positive impact at KONE for our customers and your career !

*Beware of Recruitment Scams!*

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

We will consider for employment all qualified applicants, including qualified applicants with arrest or conviction records, in accordance with applicable federal, state, and local fair chance laws.

Read more on www.kone.com/en/careers/

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html