AutoBidMaster

Customer Success Agent

Warsawa, Mazowieckie

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: PL
Work mode: On-site / unstated
First seen by hirly: 9 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

AutoBidMaster has been a leading, fast-growing global marketplace in the used and salvaged vehicle auction industry for over 17 years . With a team of 100+ international experts, we’ve made buying vehicles at auctions transparent, simple, and accessible to all. From bidding to global delivery, we simplify the process of giving a second life to used cars.

We are looking for a dedicated Customer Success Agent in Warsaw to support our online users and manage customers’ inquiries. Working closely with our auction support teams, you will often be the very first impression for our customers - so confident, professional communication skills are an absolute must.

Responsibilities:

Provide exceptional support to online customers via phone, email, and live chat, managing an average volume of 50–65 calls per day.

Assist users with general inquiries, website navigation, order tracking, and effective complaint resolution.

Act as the primary brand ambassador for AutoBidMaster, influencing customers to return through positive, memorable interactions.

Engage potential buyers in smart, consultative dialogues to build trust and guide their customer journey.

Bring our core values to life in every single conversation with customers and the team.

Execute strategies to improve customer success and increase retention.

Requirements:

Fluency in English (both written and spoken).

Previous experience in Customer Support/Service and the e-commerce industry.

Familiarity with Zendesk or other ticket-based support platforms.

Exceptional interpersonal, verbal, and written communication skills.

Strong computer literacy and the ability to multitask in a fast-paced environment.

A positive attitude, a go-getter mentality, and an eagerness to learn quickly.

Terms & Schedule:

Format: Full-time, long-term B2B contract

Working hours: 15:00 - 00:00 CET (onsite)

Holidays: We follow the US calendar (all US public holidays are observed days off)

Benefits:

Working alongside a fast-growing team of professionals from the US and EU, who are setting the new global standard in the automotive industry

Competitive compensation

All the equipment you’ll need to be successful

Office right in the heart of the city centre

Paid vacation, days off, and sick leaves

Memorable team-building activities and events

Original posting on AutoBidMaster's site ↗

Listed on hirly, a job board. hirly is not the employer: AutoBidMaster is hiring for this role.

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