Easygenerator

Customer Success Associate

Cape Town

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: ZA
Work mode: On-site / unstated
First seen by hirly: 31 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

As a Customer Success Associate you’ll be a part of our Customer Success team, helping organizations get the most out of Easygenerator. In this role, you’ll play a key part in ensuring our customers feel supported and empowered from day one, guiding them through their onboarding journey, building strong relationships, and contributing to their long-term success with our tool.

What You’ll Do

Proactively engage customers to maximize adoption and value realization, supporting the Customer Success team in achieving renewals and expansion goals.

Deliver impactful onboarding sessions, product trainings, and webinars that inspire confidence and promote product utilization.

Partner closely with Customer Success Managers to track customer health, identify opportunities for growth, and ensure customers reach key success milestones.

Continuously improve and scale our onboarding experience to enhance customer satisfaction and business impact.

Represent the voice of the customer internally, providing actionable insights to help shape product development and customer strategy.

What You Bring

Excellent command of English language.

Bachelor degree or higher.

0-1 years of relevant working experience.

Natural ability to teach.

Excellent listening and organizational skills.

What’s In It For You

Being part of a fast-growing scale-up environment where you can make an impact from day one

Working in an international team (40+ nationalities), surrounded by passionate and dedicated colleagues

Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly

Working in a fun & international environment surrounded by a dedicated team.

Practical Information

Hybrid working policy

Location: Gardens, Cape Town

Working Hours: Eastern Standard Time (EST) – 14:00 p.m. to 23:00 p.m. (your local time)

Ready to join us?

Apply now and help us deliver world-class support while shaping the future of EdTech!

Original posting on Easygenerator's site ↗

Listed on hirly, a job board. hirly is not the employer: Easygenerator is hiring for this role.

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