Customer Success

Designation: Customer Success Manager

🌍 The Mission

Manufacturing is the backbone of every economy. Yet, SMEs — who make up the majority of global manufacturing — are stuck with outdated tools and zero data intelligence.

At TranZact, we’re building the AI Native Operating System for Manufacturing . Starting with India (the hardest sandbox), we’re reimagining how SMEs operate:

AI Agents (Data, Sales, etc) that autonomously handle and optimize workflows.

Integrated AI Agentic OS that powers decision-making, execution and collaboration

Foundation for Marketplaces, Payments and Embedded Finance — reshaping how millions of businesses trade and grow.

We’ve already scaled to 10K+ manufacturers , while generating revenue efficiently, and are backed by some of the best investors — Tribe Capital, Prime Ventures, Kae Capital . We’ve also roped in some of the best founders in India from OfBusiness, Zetwerk, Blackbuck, Jupiter Money , among others.

Joining now means being part of the team that takes TranZact to global to the IPO .

About the Team:

Founders

TranZact was started by 3 of us and we have built an awesome team along the way.

Ritesh Kumar (Growth & Business) - IIT KGP (2011), Ex - Everstone Capital, Ambit

Sharad Sen Sharma (Product) - IIT KGP (2010), IIMA (2015), Ex - Barclays, McKinsey

Rohan Sen Sharma (Engineering) - BITS Pilani (2013), Ex - Oracle, Cubito

Responsibilities:

• •Understand the business, product & customer journey and how customer activation plays a major role in the overall growth model
• •1:1 Video Calls with Customers
• •Analytical mindset and a data driven approach to boost customer activation
• •Working on onboarding new customers and getting an in-depth understanding of their needs in order to align our product offerings with their goals
• •Track and identify accounts which are at a churn risk and have a proactive approach to mitigate that
• •Be a product advocate and have an in depth understanding of all the features and how they could solve the customer needs - push value over features
• •Proactively engage with the customers and establish relationships for better product feedback and industry understanding
• •Exposure to subscription- and renewal-based business processes, upselling, or cross-selling
• •Customer bucketing / segmentation to understand behavioural traits
• •Ability to Empathize and to strategically problem solve with large customers to drive usage
• •Day to day track of inflow, activation & conversion, maintain daily, weekly & monthly detailed analysis and reports
• •Collaborate with internal teams like support, creative, marketing, product, tech and more, to drive growth.

Requirements:

• •2+ years of experience in a Customer Success Manager or sales-related role.
• •Tools Expertise: Experience on tools like Tableau, Google Analytics, Clevertap, Pendo, Totango, Mixpanel or their equivalent
• •Strong with basics, quick learner & good with numbers
• •Excellent verbal and written communication skills
• •Experience with SQL & Advanced Excel
• •Experience working hands-on with large-scale data sets
• •Experience of working in a fast-growing unstructured startup environment

🌟 Why Join TranZact

Be part of a Series A rocketship → on the journey from startup to IPO.

Work on AI Agents and the AI Agentic OS, redefining how SMEs operate .

Build for impact at scale → from 10K businesses today to millions globally.

Competitive salary + meaningful ESOPs → you grow as TranZact grows.

Direct mentorship from founders & some of India’s best angels.

⚡ What happens after you apply

Quick call to learn about your experience and why you want to work at Tranzact

Interview rounds with the founders (Exploratory Call+, Technical + Culture Fit).

There might be optional rounds customised to your experience.

💡 This is your chance to build the most important OS for manufacturing in the world. If you’re hungry to build products that matter, TranZact is where you belong