Customer Success Engineer

Role Overview:

We are seeking a proactive Customer Success Engineer to support customer success through technical engagement, automation expertise, product enablement, and effective issue resolution.

Key Responsibilities :

• •Testing Automation/Manual : Build and maintain automated tests; guide customers on automation best practices.
• •Customer Engagement: Build strong relationships; understand needs and drive adoption.
• •Product Enablement: Deliver product training, demos, and onboarding support.
• •Demos/POCs: Conduct tailored demonstrations and proof-of-concept sessions.
• •Incident Management: Troubleshoot and resolve customer issues with internal teams.
• •Documentation: Review and improve product documentation and knowledge base content.

Skills & Qualifications :

• •2–3 years in a technical, customer-facing role.
• •Strong test automation knowledge.
• •Excellent communication and problem-solving skills.
• •Ability to deliver technical presentations and training.
• •Having Experience in working with Test Automation Projects.
• •AI Literate: Hands-on experience using AI-powered tools (such as ChatGPT, GitHub Copilot, Microsoft Copilot, or similar) to improve productivity in test automation, scripting, troubleshooting, documentation, customer support, and technical content creation.
• •Understanding of prompt engineering concepts and the ability to effectively leverage Generative AI to enhance engineering and customer success workflows.
• •Self-driven, adaptable, and eager to learn emerging AI technologies and apply them to customer success and technical enablement.